Every time I call you and I am told that we do our best to only send qualified patients. Every lead that you have sent and to make this whole relationship sickening is that you still charge me for these unqualified leads. We rudely State that we do not accept Medicaid Medicare or commercial insurance. The following is a response to Zocdoc when they sent me a request for feedback.Įvery single lead sent to us is not a patient that my clinic can not intake. We still have to pay for each lead they forward to us. In 5 months we have yet to receive a qualified lead. That is where any good thoughts of Zocdoc ended. I thought is was a good thing to weed out clients that were not qualified for our clinic. I actually liked the amount of time needed to set up our clinic. When I came across Zocdoc it sounded like a tool we could use. By the way- I feel so strongly about ZocDoc that it made me search internet for reviews. There are some many other issues but bottom line ZocDoc should improve their product, listen to doctor and patient feedback. I am a 5 star provider on ZocDoc: Feels good but ZocDoc didn't make me a 5 star it's how we do business and care for our patients.ĥ.

I asked ZocDoc since when is this the practice and they told me it's something new - change made 2 months ago- I was never informed.Ĥ. (Well that's because of #1 and #2) So now that I have lost these trophies my clinic schedule will not appear as available - now I'm being penalized. I found out today that I lost some of my trophies, because I canceled too many appointments. Trophies are awarded when the doctor performs according to ZocDoc standards. It's not always easy to contact a patient and unfortunately this is a big problem. Patient will provide what they want: email, cell, home phone, or nothing. I advised ZocDoc to make it required but they refused.Ģ. I made ZocDoc aware, they said patients are busy and don't always have their insurance on hand. The patients become upset because no visit and the doctor loses an appointment slot. When they show up you find out you can't see them. But there are many issues that have hurt my office.ġ-When a patient signs up they don't always provide insurance information. The site works by doctors paying a monthly fee in order to be listed.Īs a provider I have received many appointments and can say ZocDoc gave me a marketing advantage that I would not have been able to get on my own. It allows patients to see the doctor, office, and read reviews. It offers busy patients the opportunity to schedule a doctor visit when the doctors' office is closed.

Zocdoc endocrinologist